What kind of credits do some PBMs offer to clients during the implementation process?

During the implementation process, some Pharmacy Benefit Managers (PBMs) offer implementation credits to clients. These credits are specifically designed to address the costs associated with transitioning to a new PBM or enhancing existing services. Implementation credits can support the smooth onboarding of a client by offsetting initial expenses, such as training, system integration, and administrative tasks involved in the transition.

The nature of these credits demonstrates the PBM's commitment to fostering a positive relationship with the client from the very beginning of the implementation phase, ensuring they have the necessary resources to effectively manage their pharmacy benefits. This strategy not only aids in client retention but also enhances the overall satisfaction with the PBM's services.

In contrast, other types of credits mentioned, such as material credits, referral credits, and production credits, do not specifically pertain to the initial stages of implementing PBM services. Instead, each of those other credit types serves different functions, such as rewarding referrals, addressing material costs, or accounting for production metrics, which do not directly apply during the implementation phase.